Electricity Distribution Companies (DisCos) have been given until January 1, 2025, to complete the upgrade of Standard Transfer Specification (STS) meters for all their customers. The Nigerian Electricity Regulatory Commission (NERC) issued the ultimatum during the Fourth Quarter 2024 Nigerian Electricity Supply Industry (NESI) stakeholders’ meeting, warning of strict penalties for non-compliance.
In a statement shared on its official X handle, NERC emphasized that any DisCo failing to meet the deadline would face daily penalties for each meter not migrated. The statement read: “NERC has directed DisCos to rapidly conclude the migration of STS-Meters for all their customers to prevent disruption of service. Daily penalties will apply from January 1, 2025, for non-compliance.”
The Commission highlighted the DisCos’ obligation to replace all obsolete or faulty meters within their franchise areas, pursuant to the Customer Protection Regulation 2023. It further clarified that DisCos are prohibited from charging customers for meter replacements or reverting them to estimated billing practices. This directive aims to ensure uninterrupted service and protect consumers from exploitative practices.
At an earlier stakeholder meeting, the Executive Vice Chairman/CEO of the Federal Competition and Consumer Protection Commission (FCCPC), Mr. Tunji Bello, urged DisCos to prioritize consumer rights in the metering process. He expressed concerns about inefficiencies in metering and billing, emphasizing the need for transparency and fairness.
Bello stated: “Consumers’ rights in metering must be a priority. Arbitrary billing practices and the lack of transparency in metering are unacceptable. We must ensure all practices adhere to the guidelines established by regulatory authorities like NERC.”
The directive underscores the government’s commitment to addressing systemic inefficiencies in the power sector and ensuring accountability among service providers. DisCos now face heightened scrutiny as the deadline approaches.